Microsoft Office 365 Service Level Agreement: What You Need to Know
If you`re considering using Microsoft Office 365 for your business, it`s important to understand the service level agreement (SLA) that comes with it. An SLA is a contract between a service provider and a customer that outlines the level of service the provider will deliver.
Microsoft`s Office 365 SLA guarantees an uptime of 99.9%, meaning that the service will be available and functioning 99.9% of the time. If Microsoft fails to meet this guarantee, customers are eligible for compensation in the form of service credits.
However, it`s important to note that not all downtime is covered under the SLA. Planned maintenance, as well as any issues caused by factors outside of Microsoft`s control (such as natural disasters or internet outages), are excluded from the guarantee.
In addition to uptime guarantees, the SLA also outlines Microsoft`s response time for resolving issues. For example, if a customer reports a critical issue with the service, Microsoft is required to respond within 15 minutes and provide updates every hour until the issue is resolved.
Overall, Microsoft`s Office 365 SLA provides customers with a level of assurance that the service will be available and functioning as expected. However, it`s important for customers to understand the limitations of the guarantee and to have a contingency plan in place in case of unexpected downtime.
If you`re interested in using Microsoft Office 365 for your business, be sure to carefully review the SLA and speak with a Microsoft representative to ensure that you fully understand the terms and conditions of the service.